AGN Roots Subscribe & Save 10% - Program Details
Welcome to AGN Roots Subscribe & Save
More than 75% of AGN Roots customers subscribe. We intentionally keep a whey supply in reserve to keep scheduled orders uninterrupted. Periodically, we restrict inventory to existing subscription orders, while our site and Amazon show it as out of Stock.
Subscribe & Save is the most reliable way to maintain access to AGN Roots grass-fed whey and offers the greatest discount at 10%.
Subscriptions Are 100% Self-Managed
Our Subscribe & Save program is 100% self-managed. By subscribing, you agree to manage your own subscription schedule and preferences through your online account.
Customer Service does not process requests to skip, pause, cancel, or otherwise modify upcoming subscription orders. Customers are responsible for all Subscription orders, which is critical to the success of this program. We do not provide return labels for subscription orders, so mistakes are unforgiving.
Manage Your Subscription Preferences
We provide a simple login option through the menu icon on mobile devices or a fixed link at the top of the green bar on the desktop version of our website. In just a few seconds, you can create an account and log in to manage your subscription details directly from the site.
To manage your subscription, log in to your AGN Roots account using the same email address used to place your subscription order. You can also access your subscription directly by clicking any Manage Subscription button in AGN Roots subscription-related emails.
AGN Roots (Shopify or Shop Pay Login): Create an account and log in
After logging into your account, scroll to the bottom of the page and click 'Manage Subscription' to update your details. If you're not logged in, clicking this link will send a confirmation email or text to verify your identity before you can access your account.
Please manage any skips, pauses, cancellations, or scheduling changes directly through your account before your next order is processed.
You cannot change destination addresses on a Subscription account once it is established; if you need an address change, cancel your subscription and create a new one. AGN Roots does not offer interception services once a subscription order is processed.
How to Subscribe & Save?
Electing to Subscribe & Save 10% can be an excellent deal for those who know what they want in their high-end dairy protein sourcing. To subscribe, toggle the subscribe & save feature on the product page and pair it with your desired frequency declaration.
Note: Subscription accounts are advantageous for a particular customer type but only for some. We strongly discourage electing to enroll in the Subscribe & Save feature as a first order.
Navigating Your Subscription Details
Once you have gained access to the Subscribe & Save account page, you can update any subscription attribute you wish, including but not limited to the frequency of your orders (time between orders), the date of your next order, payment method, and shipping address. The customer portal also allows any-time cancelation with zero downside.
Subscription Account Management
Getting the most of your subscription depends on your ability to self-manage the account.
A reminder email is sent several days before your next recurring order is scheduled to process and includes a direct link to manage your subscription.
This email is provided as a courtesy reminder only. Receipt of the reminder is not a condition of the subscription agreement and does not shift responsibility for managing, modifying, skipping, pausing, or canceling an upcoming order. Subscribers remain responsible for managing their subscription before the scheduled processing date.
Please consider that by the time you have received your order confirmation email, the parcel has been packed, labeled, and picked up by the carrier. Although this process enables the fastest shipping experience possible, mistakes caught on or after the day of a scheduled order are not forgiving; please manage your account accordingly.
Note: Orders made through a customer subscription are NOT eligible for a refund or return based on subscription mismanagement; please manage accordingly to help us keep this program available.
In the event that we are able to facilitate the cancellation of your order and restock the item after processing the subscription cancellation, a restocking fee of $5 will apply. This fee will be deducted from the refund that is issued to you. We appreciate your understanding and cooperation in this matter.
Question & Answer
To enroll in the "Subscribe & Save" program for a 10% discount, just toggle the Subscribe & Save option on the product page, choose your delivery frequency, and click "Add to Cart." After your payment is processed, you’ll receive an email with instructions and links to manage your subscription.
Q&A. Can I create a Subscription account without placing an order? No, subscription accounts are only created when you place an order with the Subscribe & Save option selected at checkout.
If email links are not working subscriptions can still be accessed by logging into the agnroots.com website using login credentials; to do this please follow these steps exactly as written.
- Create Account (Use same email as your Subscribe & Save Account | the email address used to process your latest purchase)
- Provide a password
- Enter your first & last name
- Log in to manage your subscription
Important: Please allow the system to sync after creating the account and before logging in. This can take up to 2 hours.
Important: Use the same email used when you first purchased the product and elected to enroll in our Subcribe & Save program at checkout.
While 85% of Subscribe & Save orders arrive within 2-3 days, Subscription orders default to Standard Shipping Rates if faster options aren't available. Please plan ahead and allow 5–7 business days from your processing date before contacting customer service about delays. Shipping is a flat $5 per order, with a maximum of 2 pouches (6 lbs) per shipment.
To update details to your account, please log in. Your account page displays your order history and also allows you to update subscription account details.
Once on the accounts page, the following options are available for adjustment. When changes are made, you will receive a confirmation email. This confirmation is very important and will help in the case you message customer service claiming your account details were updated and changed but didnt take.
| Order Now | This option advances your next order |
| Update next delivery date | Change the Ship date of your next order |
| Change delivery frequency | Adjust how often these orders are shipped |
| Skip Next Order | The next schedule will be skipped |
| Update the payment method | Trigger an "update payment" email |
| Cancel Subscription | No *Future Orders |
| To Change Destination Address | Cancel current subscription and establish a new subscription |
| Update Qty | Email customer service 1 week prior to order |
Yes - Please utilize the "Contact Us" feature and send the details and we'll gladly customize your subscription frequency. The current account page will allow customers to change their subscription frequency to any of the standard options: 2 weeks, 3 weeks, 4 weeks, 6 weeks, 8 weeks, 12 weeks, and 16 weeks.
Shipping addresses can not be changed; please cancel your subscription if you have moved or are away from your Subscribe & Save destination address.
If you have received a subscription order confirmation email and the shipping address needs to be corrected, we recommend contacting anyone at the destination address and managing your delivery from there. Please take the 5-day email notification to remind yourself to ensure your information is 100% correct.
Suppose a customer leverages the efficiencies offered by PayPal, ShopPay (Shopify payment method), Apple Pay (mobile pay service), or any one-click payment application. In that case, it is important to note these payment methods take primacy and will likely overwrite any previously stored shipping address on our subscription account.
The customer is 100% responsible for ensuring any payment method used to process orders contains an updated and desirable shipping address.
Customer service cannot assist you in changing a shipping address after a subscription order confirmation is issued.
To cancel your subscription, please log in to your account and navigate to "Cancel Subscription." Upon a successful cancelation, an auto-confirmation email will be sent to your email account.
Customers can cancel subscription accounts anytime without restriction or the need to contact our support team.
Please note that AGN Roots customer service does not have direct access to your subscription account; requesting customer service to cancel your subscription requires creating and submitting a technical support request and will take a few days to process and receive the confirmation email.
Confirmed subscription orders, however, can not be canceled or changed in any way after confirmation. The window to edit subscription details for the next scheduled order ends when a confirmation is emailed.
It is important you receive our Notification Emails detailing your upcoming subscription shipment date are sent 1-5 days preceding your order. The customer's responsible for ensuring their emailing platform is keeping these emails visible.
Please consider that by the time you have received your order confirmation email, the parcel has been packed, labeled, and picked up by the carrier. Although this process enables the fastest shipping experience possible, mistakes caught on or after the day of a scheduled order are not forgiving; please manage your account accordingly.
Note: Orders made through a customer subscription (scheduled or in real-time via "Order Now" feature through customer portal) under no circumstance are eligible for a refund or return based on subscription mismanagement or ordering mistakes; please manage accordingly to help us keep this program available.
Skipping or canceling a single order will not impact the next scheduled order according to your subscription frequency.
Successfully canceling the subscription account will not cancel any previously processed order. Customers are accountable for managing their subscription accounts and staying ahead of future orders. Cancelations requests that are successfully executed will incur a $15 restocking fee. Customers electing to "return to sender" are responsible for return shipping costs, along with a 15$ restocking fee.
These subscription emails are most likely filed into a folder you are not accustomed to checking regularly. To date, we have not had a single customer not successfully find these emails once the hunt started. Although you may believe you did not receive these emails, if the digital receipt we received reflected a bounce rather than a digital handshake, we would have contacted you already; so let us cover the basics and assist where we can.
All of the AGN Roots Subscribe & Save email notifications are sent from CustomerService@agnroots.com. This is the same email address as your Order Confirmation and Shipping Confirmation emails; the only difference is that Subscription emails are initially filtered by most email platforms by default rules most of us do not know exist
Please check the Spam & Junk folders. Tip: Searching terms via a search bar at the top of your inbox may not cover many spam or junk folders; thus, please navigate accordingly
Gmail Account Users - The default rules endemic to google email accounts will auto-filter "subscription" type emails to either your "Promotions" tab or a "Spam" Folder.
If you know the date of your original order, that is the date you would have received the original subscription access email (maybe start there).
Once you have found a single AGN Roots Subscribe & Save Notification Email in one of these "non-inbox" catch-all folders, please move it into your inbox to take advantage of Gmail's machine learning capabilities; this action ensures these emails will find your main inbox next time. If you can not locate these emails, you can always ask us to update your account with a different email account, or we will gladly cancel the account and move forward. Thank you!
The Subscribe & Save feature is not a price-locking mechanism. If retail prices or shipping charges have changed since your election, the email you receive before the order is processed will reflect the latest adjustments and serve as notice.
I apologize for any inconvenience you might experience. Occasionally, due to the manual process we use for filling and sealing our AGN Roots pouches, some might be overfilled and burst during the shipping and handling journey.
Please know that we're committed to ensuring your satisfaction.
If your subscription order arrives damaged, we'll promptly send out a replacement. Please understand that if the pouch is damaged upon arrival, a refund will be issued only if a swift replacement is unavailable (example "stock-out"). Thank you for your patience and understanding.
