Returns & Exchanges
AGN Roots – Returns & Exchanges
We are deeply committed to delivering a high-quality product and championing a greener path to sourcing nutrition. Should you feel discontent with your purchase, please get in touch with us at CustomerService@agnroots.com and provide details of your experience.
Description of Scenario | Replacement Eligibility | Refund Eligibility |
Lost after confirmation of delivery | No | No |
Delivery confirmation not received | Yes | Yes |
Product damaged upon arrival (images shared) | Yes | No |
Inadvertent product damage by the customer during unboxing with a sharp tool (cut pouch) | No | No |
Shipping Box damage or wet from recent weather | No | No |
Theft after delivery confirmation without a Police Report | No | No |
Theft after delivery confirmation with a Police Report | Yes | No |
Sensitivities experienced (dairy, protein, lactose) | No | No |
Returned to Sender or confirmed "lost in transit" | Yes | Yes |
Request within 10 days from the delivery confirmation to return the unopened package | Yes | Yes |
Request for refund, chargeback, or replacement for any reason after 10 days from delivery confirmation | No | No |
Request for refund, chargeback, or replacement for product not received after 10 days from delivery confirmation. | No | No |
Is your claim eligible for a replacement or refund?
Can I return unopened products? |
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Opened or Used Products |
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Reporting Window |
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Delivery Confirmation |
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Stolen Product (after Carrier Delivery Confirmation) |
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Shipping Box Damage |
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Non-Fraud Related Chargebacks |
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Product Sensitivity or digestive-related intolerance |
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Return Shipping |
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If you processed your order through Amazon.com, please utilize their 24/7 Customer Service process to handle any shipping or return issues. We take customer personal data very seriously and, as such, are not privy to your personal information in any capacity when you order through Amazon.com. Amazon orders made outside the customer service window (90 days from purchase) are not elgible for our exchange or replacement policy.
Replacement or Return Request Reason | Replacement Eligibility |
Damaged upon arrival (images shared) | Yes |
All other reasons including subscription mismanagement | No |
We recommend electing to join the Subscribe & Save program for many reasons other than for first-time or one-off orders. The savings inherent to the subscription feature hinge considerably upon the customers' successful management of their account orders with the full understanding of sale finality.
Important Note: Orders made through the Subscribe & Save program are NOT eligible for a refund or return for any reason other than listed above.
Please proactively manage your subscription account to help us keep this program available (Subscribe & Save).