AGN Roots – Product Guarantee
We pride ourselves on product quality and our impact on creating a healthier, greener future. If you are not completely satisfied with your purchase, send us an email at CustomerService@agnroots.com or Contact Us letting us know the details of your experience, and we’ll make it right – That’s Our Guarantee.
We do not offer a blanket refund policy. Although we handle customer care case by case, for the most part, our products are sold as-is.
We do not accept used products for returns. Unopened and unused items may be returned within 10 days for a full refund or exchange, less any shipping charges. We recommend you insure your returns.
Amazon (Prime) Purchases:
If you processed your order through Amazon.com, please utilize their 24/7 Customer Service process to handle any shipping or return issues. We take customer personal data very seriously and, as such, are not privy to your personal information in any capacity when you order through Amazon.com.
“Treat everyone with respect and kindness. Period. No exceptions.”