Returns & Exchanges
Returns & Exchanges
We pride ourselves on product quality and our impact on creating a healthier, greener future. If you are unsatisfied with your purchase, email us at CustomerService@agnroots.com and let us know the details of your experience. We’ll do our best to make it right.
We do not offer a blanket refund policy for opened, spent, damaged, or missing products after confirmation of delivery is issued. Although we handle customer care case by case, our products are sold as-is.
In the small percentage of approved scenarios, first-time customers with pre-order correspondence may receive a credit if things didn't work out despite our recommendation to try; funds are applied directly to the original payment method and are capped at 40%.
We do not accept used products for returns. Unopened and unused items may be returned within 10 days for a full refund or exchange, less any shipping charges. We recommend you insure your returns. To be clear, shipping an unopened item for return is the customer's responsibility.
Important: Subscription accounts are not for everyone and should not be used as a first or one-off order. Orders made inadvertently through the mismanagement of a customer-managed subscription application are NOT eligible for return. Please proactively manage your subscription account to help us keep this program available (Subscribe & Save).
All damaged upon-arrival claims are eligible for a replacement order if the damage is well-documented. Images of both the shipping box and the product pouch are required for our cost-recovery process.
Please consider our ability to assess the source of damage with high confidence through a visual assessment. If you inadvertently slice through the packaging upon opening the shipping box (using a box cutter), please transfer the product to another container and hold yourself accountable.
Amazon (Prime) Purchases:
If you processed your order through Amazon.com, please utilize their 24/7 Customer Service process to handle any shipping or return issues. We take customer personal data very seriously and, as such, are not privy to your personal information in any capacity when you order through Amazon.com.
“Treat everyone with respect and kindness. Period. No exceptions.”