Returns & Refund Policy
AGN Roots – Product Guarantee
We pride ourselves on product quality and our impact on creating a healthier, greener future. If you are not satisfied with your purchase, send us an email at CustomerService@agnroots.com or Contact Us letting us know the details of your experience, we’ll do our best to make it right.
We do not offer a blanket refund policy for opened or spent product. Although we handle customer care case by case, our products are sold as-is. In the small percentage of approved scenarios to receive a credit despite exhausting the product, the funds are applied directly to the original payment method and are capped at 50%.
We do not accept used products for returns. Unopened and unused items may be returned within 10 days for a full refund or exchange, less any shipping charges. We recommend you insure your returns.
To be clear, shipping an unopened item for return is the customer's responsibility. Note - Please consider the cost associated with shipping a 3.1lb item; you may find it more feasible to give the gift of Grass-Fed Nutrition to a friend or family member.
Amazon (Prime) Purchases:
If you processed your order through Amazon.com, please utilize their 24/7 Customer Service process to handle any shipping or return issues. We take customer personal data very seriously and, as such, are not privy to your personal information in any capacity when you order through Amazon.com.
“Treat everyone with respect and kindness. Period. No exceptions.”