Returns & Exchanges

Replacement Request Reason	Replacement Eligibility
Lost after confirmation of delivery	No
Product Damaged upon arrival (images shared)	Yes
Inadvertent product damage by customer during unboxing with a sharp tool (cut pouch)	No
Shipping Box damage or wet from recent weather	No
Theft or stolen after delivery confirmation	No
Sensitivities experienced (dairy, protein, lactose)	No
Returned to Sender or "lost."	Yes
Contacted us > 10 days from the delivery confirmation	No
Subscription order request	No

We do ensure delivery. When a delivery confirmation is not issued, and the product is considered "lost" or "returned to the seller," we will process a replacement order without hesitation.

If your product arrives damaged, we offer replacements. All damaged upon-arrival claims are eligible for a replacement order if the damage is well-documented. Images of both the shipping box and the product pouch are required for our cost-recovery process.

If any damage occurs due to the customer's actions, such as cutting the package during unboxing (box cutter or blade), we kindly ask you to transfer the product to another container and hold yourself accountable. Please consider our ability to accurately assess the source of damage with high confidence through a visual assessment. 

Claims based solely on the condition of the shipping box or mailer—such as signs of carrier-applied tape or water exposure from rain—do not qualify for a replacement. These outer materials are intended to withstand the rigors of transit and may show wear. As long as the product pouch inside arrives intact and uncompromised, the shipment is considered delivered.

We do not offer a blanket refund policy for opened or spent products. We do not provide refunds for damage or theft of parcels after the carrier issues delivery confirmation. We handle customer care case by case; however, products are sold "as-is," and "all sales are final."

For quality control and safety reasons, we cannot accept returns regardless of condition after 10 days from delivery. Within this return window, exchange requests may be made by contacting customer service. Return shipping is the customer's responsibility; it's advised to insure your return package.

Replacement or Return Request Reason	Replacement Eligibility
Damaged upon arrival (images shared)	Yes
All other reasons including subscription mismanagement	No

We recommend electing to join the Subscribe & Save program for many reasons other than for first-time or one-off orders. The savings inherent to the subscription feature hinge considerably upon the customers' successful management of their account orders with the full understanding of sale finality.

Important Note: Orders made through the Subscribe & Save program are NOT eligible for a refund or return for any reason.

Please proactively manage your subscription account to help us keep this program available (Subscribe & Save). 

If you processed your order through Amazon.com, please utilize their 24/7 Customer Service process to handle any shipping or return issues. We take customer personal data very seriously and, as such, are not privy to your personal information in any capacity when you order through Amazon.com. Amazon orders made outside the customer service window (90 days from purchase) are not elgible for our exchange or replacement policy.