Returns & Exchanges
Returns & Exchanges
We are deeply committed to delivering a high-quality product and championing a greener path to sourcing nutrition. Should you feel discontent with your purchase, please get in touch with us at CustomerService@agnroots.com and detail your experience. We are here to assist and find a resolution.
“Treat everyone with respect and kindness. Period. No exceptions.”
| Replacement Request Reason | Replacement Eligibility |
| Lost after confirmation of delivery | No |
| Damaged upon arrival (images shared) | Yes |
| Inadvertent damage by customer during unboxing with sharp tool (cut pouch) | No |
| Theft or Stolen after delivery confirmation | No |
| Stomach Sensitivity | No |
| Returned to Sender or "lost" | Yes |
| 10 Day window expired | No |
| Subscription order request | No |
We do ensure delivery. When a delivery confirmation is not issued, and the product is considered "lost" or "returned to the seller," we will process a replacement order without hesitation.
If your product arrives damaged, we offer replacements. All damaged upon-arrival claims are eligible for a replacement order if the damage is well-documented. Images of both the shipping box and the product pouch are required for our cost-recovery process.
If any damage occurs due to the customer's actions, such as cutting the package during unboxing (box cutter or blade), we kindly ask you to transfer the product to another container and hold yourself accountable. Please consider our ability to accurately assess the source of damage with high confidence through a visual assessment.
We do not offer a blanket refund policy for opened or spent products. We do not provide refunds for damage or theft of parcels after the carrier issues delivery confirmation. We handle customer care case by case; however, products are sold "as-is," and "all sales are final."
For quality control and safety reasons, we cannot accept returns regardless of condition after 10 days from delivery. Within this return window, exchange requests may be made by contacting customer service. Return shipping is the customer's responsibility; it's advised to insure your return package.
| Replacement or Return Request Reason | Replacement Eligibility |
| Damaged upon arrival (images shared) | Yes |
| All other reasons including subscription mismanagement | No |
We recommend electing to join the Subscribe & Save program for many reasons other than for first-time or one-off orders. The savings inherent to the subscription feature hinge considerably upon the customers' successful management of their account orders with the full understanding of sale finality.
Important Note: Orders made through the Subscribe & Save program are NOT eligible for a refund or return for any reason.
Please proactively manage your subscription account to help us keep this program available (Subscribe & Save).
If you processed your order through Amazon.com, please utilize their 24/7 Customer Service process to handle any shipping or return issues. We take customer personal data very seriously and, as such, are not privy to your personal information in any capacity when you order through Amazon.com.