Domestic & Canada Shipping Available
We offer FREE SHIPPING to the continental United States. Shipping details are calculated at checkout. Based on your delivery address you may see that "Free 2-Day Delivery" option is available.
|Shipping Method||Shipping Times||Cost|
FREE 2-Day Delivery
|1 - 2 Business Days||Free|
|Standard||3 - 7 Business Days||Free|
|Hawaii & Alaska Standard Shipping||5 - 10 Business Days||Free|
The overwhelming majority of orders placed before 2 pm EST on Monday - Friday are picked, packed, and shipped the same day. Saturday and Sunday orders are processed and shipped priority the following Monday.
If the 2-Day Delivery shipment option is not available, only the "Standard Shipping" method will be visible.
Canada Standard Shipping
We now offer SHIPPING to Canada.
Shipping details are computed at checkout.
|Shipping Method||Shipping Time||Cost|
|Canada Standard||10 - 14 Business Days||Rates|
AGN Roots assumes responsibility for delivery. The price observed at check out is the cost to deliver.
Customers are responsible for paying duty as International shipping is considered "Deliver Duty Unpaid" (DDU).
This means, as the customer, you assume all responsibility for import clearance, duties, administrative costs, and any other costs upon import and transport to the final destination.
My Order is Late?
Please note that Covid-19 continues to impact the reliability of our supply chain. To reduce passing costs to our customers, we utilize a service that actively bids your shipment to the carrier capable of meeting the fastest shipping speeds for your delivery address (2-Day, 3-Day, or Standard).
Due to the increased uncertainty around the latest Covid-19 variants, we ask that you please allow for possible delays. As much as we wish things were different, we can not control the shipment once released.
At AGN Roots, we guarantee the pick, pack, payment, and release of your product to the carrier that committed to the time frame in your order confirmation. After this point, we have very little visibility, let alone control.
As soon as the package leaves our shop, expect to receive the tracking number in the form of a link to the carrier's online tracking information.
Although we guarantee to process and cover the cost of shipping your item at the fastest speed stated on your order confirmation, our control ends there and thus we DO NOT guarantee delivery times.
Order Tracking Information
Once you place your order you will receive an “Order Confirmation” email from us. This email will contain all order details, including order number, shipping address, billing address, and an itemized list of all products ordered. Please check Spam or Junk folders.
Once your order has shipped out from our fulfillment center, you will then receive a “Shipping Confirmation” email from us.
For any other questions, or for immediate assistance, please feel free to contact us at CustomerService@agnroots.com. We have very little influence over shipping once pickup occurs. Please do your best to contact the carrier via your tracking information as our customer service reach is limited with the carrier once in route.
Protein Pouch Arrived Damaged?
If you follow these steps, the moment we are made aware of the carrier damage, a replacement will ship.
- Rest Assured We Got You Covered
- Please send us an email explaining the mess in a few sentences and include the order number and your name. Send email to - CustomerService@agnroots.com.
- Attach a few photos of the shipping parcel AND the damaged pouch
- Expect an email with updated tracking ASAP.
Thank you for your patience and understanding; we are currently improving our pouch design to do our part.
Although it reduces shipping-related carbon emissions, we understand our flexible pouch comes at a cost regarding susceptibility to damage.
Luckily, our product goes through a strict quality control process before being shipped, and with your email, we can exert the due pressure on the shipping carrier to become better.
Can I Change My Shipment Address After My Order Processed?
You can edit/update/remove items before completing your order. After this point, changes may not be not possible as the order information has already been sent to the warehouse. To see if it is possible to update your order please contact us at CustomerService@AGNRoots.com as soon as possible.
If the wrong shipping address is entered you will be responsible for contacting the resident of the address to try and receive your order. If an order was returned back to our facility because it was refused, or returned to sender due to the shipping address being inputted incorrectly, the order will be restocked and the order refunded minus shipping costs.
AGN Roots is not liable for any losses incurred if the customer has provided any incorrect details for their order. AGN Roots reserves the right not to issue a refund for product costs on orders never received, as a result of the incorrect details provided, however please contact us and we'll do our best to help.
Tracking Shows "in-Transit" & You Are Requesting a Refund
If your package is "in transit" and expected to arrive on time commensurate with the processed order's shipping method, upon request, AGN Roots will issue a refund when the items are returned.
Return shipping is at the expense of the customer. The best thing to do here is reach out; we do our best to work with you. This scenario typically occurs when the item is late; please bear with us as we do not have large accounts with the shipping carriers and are 100% at their mercy. If you are triggered, please remember,
- We are on your side
- We are committed to making things right
- Our customer service personnel are volunteers donating their time
My Package Hasn't Arrived + Tracking Shows "Delivered?"
Before contacting us we recommend contacting the shipping carrier with your tracking information.
If you contact us with this scenario, this is essentially what we would do on your behalf; however with less efficiency as the receiving party has more authority when it comes to local shipping carriers.