What is the "Free Shipping" offered at AGNRoots.com?
With each order, you will receive Free-Expedited shipping. Expedited shipping is 2 business days. Depending on the time of the order during the day (if later than 3 pm), this maybe be viewed as 2-3 days.
Note: If paying with PayPal and your account is linked to a bank account rather than a credit card, your order will not be processed until your bank processes the payment; essentially the same as waiting for a check to clear. The point at which Paypal clears the payment, the shipping process begins. We understand the inconvenience and are currently working with Paypal to address this delay. ~ Thank you!
What does the Priority Shipping cost and how fast is it?
Priority Shipping (1 Business Day) is $10.99 on AGNRoots.com, with a "Business Day" referring to Monday - Friday not including Saturday, Sunday, and Federal Holidays respectfully.
How can I track my order?
Once you place your order you will receive an “Order Confirmation” email from us. This email will contain all order details, including order number, shipping address, billing address, and an itemized list of all products ordered.
Once your order has shipped out from our fulfillment center, you will then receive a “Shipping Confirmation” email from us.
If you forget which shipping method you selected you can find this information in your Order Confirmation email which is sent immediately after you placed the order.
For any other questions, or for immediate assistance, please feel free to contact us at CustomerService@agnroots.com.
What Countries/States are AGN Roots products available?
We currently ship to all states within the U.S.
The Free Expedited Option however ONLY applies to the Continental USA (mainland).
ALASKA & HAWAII Orders: Shipping to Alaska, Hawaii, and Puerto Rico takes up to seven business days and only Free Standard Shipping Applies.
Can I change my shipment address after my order processed?
Our Fulfillment team sends inbound orders to the appropriate warehouse quickly, to get your order shipped to you fast as part of our commitment to free expedited shipping.
You can edit/update/remove items before completing your order. After this point, changes may not be not possible as the order information has already been sent to the warehouse. To see if it is possible to update your order please contact us at CustomerService@AGNRoots.com as soon as possible.
If the wrong shipping address is entered you will be responsible for contacting the resident of the address to try and receive your order.
If you entered an address that does not exist, the order will make its way back to our fulfillment center. Upon receiving, our Fulfillment Team can then redirect your order to your correct address.
AGN Roots is not liable for any losses incurred if the customer has provided any incorrect details for their order. AGN Roots reserves the right not to issue a refund for product costs on orders never received, as a result of the incorrect details provided, however please contact us and we'll do our best to help.